Refund Policy

Refund Policy

subject to applicable law, Users agree and acknowledge that should the User Account remain inactive for a period of [12 (twelve)] months, Company will transfer such amount in the User’s gameplay money balances to a reserve account maintained by Company (Reserve Account) from which the User may claim such gameplay money balances, subject to the User’s consent to additional KYC and user identification measures for claiming amounts from such Reserve Account. Company will notify the User of the existence of such unused balance and the transfer thereof 45 (forty-five) days prior to the date of expiry of the Play Money amount by way of SMS, email, or call. The User agrees that if the User does not use the Services or utilize the gameplay money balances or request for a refund (where applicable), during such notice period then he/she consents to the transfer of the amount in the gameplay money balances, which shall be utilized by Company for spreading awareness on safety measures and best practices for online gaming.